Privacy Policy

Hereby, Palcadar S.L. informs users of the Tiketeo website (hereinafter "the website") of its Privacy Policy and describes what data it collects, how it is used, users' options regarding this data, their rights, the security of their data, commercial communications, and modifications to the confidentiality policy.

In the processing of personal data, the platform guarantees compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council regarding the protection of natural persons. This regulation aims to guarantee and protect, concerning the processing of personal data, the public liberties and fundamental rights of natural persons, and especially their honor and personal and family privacy.

The use of the website and any of the services incorporated therein implies acceptance of the conditions presented below. However, the platform reserves the right to modify this Data Protection Policy at any time to adapt it to new legislation or changes in its activities; therefore, we recommend the User review it periodically to stay informed about how we protect your information.

The Platform guarantees at all times full and complete compliance with the obligations set forth by data protection regulations and information society services, as well as by any other Law or regulation that complements or replaces the previous ones.

Data Controller The personal data collected through the platform's Website will be incorporated into a file for which the platform is responsible.

Purpose of Processing and Data Quality You are informed that the personal data requested in our forms or supplied by users during the product purchase process through our website will be included in our personal data files, for which the platform is the controller and owner.

All collected data will be treated with due confidentiality, following current regulations on personal data protection, under Regulation (EU) 2016/679 of the European Parliament and of the Council regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. The platform will maintain the corresponding register of personal data processing activities. The data we request is adequate, specific, and necessary for the purpose for which it is collected, and it will not be used for any purpose other than that for which it was provided.

Likewise, for the necessary provision of the contracted service, the user accepts that the platform may communicate their personal data to the provider of the services the user is booking. The user will have access to said conditions during the purchase process. Furthermore, in cases where you are not the beneficiary of the booking made, you expressly agree to obtain the consent of those third parties who are to benefit from it before communicating their data to the platform.

The user will be responsible, in all cases, for the veracity of the data provided and will be responsible for communicating any changes to the platform. The platform reserves the right to exclude any user who has provided false data from the registered services, without prejudice to other actions that may proceed in Law.

The platform may process Users' personal data for the following purposes:

• Promoter Registration: Data provided by Promoters will be used for the provision of services provided through the Website, as well as to send newsletters regarding changes and communications related to the service that may be of interest to you. When registering, you provide us with some basic information, including an email address and a password. You agree to maintain the security and confidentiality of your password. You are solely responsible for anything that happens as a result of failing to maintain such security and confidentiality.
• Ticket Purchase: To manage the contracting of products and services offered through the Website or by telephone, as well as for managing the contractual relationship between the platform and the Users. During the contracting process, financial data (bank cards) may be collected for the purpose of communicating them to the entities that manage payment. This purpose corresponds to the free and legitimate acceptance of the legal relationship between the User and the platform, which implies the connection of this processing with third-party files for the fulfillment of the specified purposes.
• Satisfaction Guarantee: The personal data of buyers, such as identifying information, purchase data, and, in the case of a refund request, information that may justify the unforeseen event alleged for their request, will be used to manage requests for any of the services included in the satisfaction guarantee, which can be managed through the form provided in the same ticket confirmation email once the purchase is formalized. This data will be used exclusively for managing the request and retained only for the time necessary to process the refund and any potential claims, in accordance with current regulations. Likewise, it may be communicated to third parties directly involved in processing the refund, such as banking entities, payment platforms, or event organizers, solely for the purpose of executing the corresponding refund.
• Access to the Private Area: To manage the registration and subsequent data that Users may generate through said area in order to carry out the general administration of their account, maintenance, and control, as well as managing their relationship with the platform.
• Buyers: Data provided by users at the time of purchase will be made available to promoters for future communications. Provided that express consent has been given, this data may be used for commercial communication purposes by the event organizer, and the owners of the platform and its technology.
• Promoter Pages: All data provided through contact forms established in the spaces designated for the promoter will be viewed not only by the promoter but also by the platform.

Information Collection We collect information that falls into two general categories:

1. Information you provide to us. The platform collects and requests certain personal data for the use and proper functioning of the website. Without this data, we may not be able to provide all requested services. By completing the Registration Form, Users must provide the following data, which must be accurate and truthful: name, surname(s), email address, and password. You may choose to provide us with more information when filling out a contact form, or by contacting us directly via the email address. During the ticket purchase process, additional data, such as your credit or debit card number, may be requested, or for contracting additional products or services, in order to carry out the correct execution of the services.
2. Information we collect from third parties. [Note: The Spanish title says "from third parties" but the content describes automatic collection] When you access our website, we collect information about the User's use of the Website, as browsing may yield data about your IP address, browser type, access time, and the addresses of the websites from which the User accessed, as well as browsing data. Collecting this information allows the platform to adapt the content, offerings, and navigation for each User to improve our services and their experience on the Website.

User Rights The User may exercise the rights of access, rectification, erasure (suppression), opposition, portability, and limitation by contacting the platform at the email address hola@tiketeo.es, or by sending written communication to the following postal address: Calle Molí des Comte, 44, Palma de Mallorca (Balearic Islands), proving your identity with a scanned copy of your ID (DNI) or equivalent document, and specifying the right you wish to exercise.

The platform informs its Users of their right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if they believe they have not received proper assistance in exercising the rights mentioned in this section.

Data Transfer to Third Parties Access to Users' personal data may be granted to third parties or collaborators who provide services to the platform, as well as to the organizers of the events they attend, for the purpose of managing the provision of services, contacting the User in the event the event undergoes any type of modification, and to comply with any legal requirements.

How do we protect your personal information? We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy, and we review these measures periodically. We protect your personal information by using a combination of security controls, including physical, IT, or logical controls, including access controls that restrict and manage how your personal information and personal data are processed, administered, and managed.

Retention Period The platform informs its Users that their personal data will be retained for the time strictly necessary for the purposes of the processing for which it was provided, provided that the User has not revoked their consent, and in all cases, following the principle of data minimization contemplated in the applicable regulations. In the event you exercise your right to erasure, your data will be blocked and retained in a restricted manner, available to the competent authorities for the time and legal purposes established in the applicable regulations to address possible liabilities arising from the processing. After this period, the data will be deleted.

Minors As a general rule, to use the Website, minors must have previously obtained authorization from their parents, guardians, or legal representatives, who will be responsible for all acts carried out through the Portal by the minors in their charge. For those Services where expressly indicated, access will be restricted solely and exclusively to those over 14 years of age.

Applicable Law and Jurisdiction The applicable law in the event of a dispute or conflict of interpretation of the terms that make up these Terms of Use, as well as any matter related to the services of the Portal, will be Spanish law. For the resolution of any controversy that may arise from the use of the Portal and its services, the parties agree to submit to the jurisdiction of the Courts and Tribunals of the city of Palma de Mallorca, and their hierarchical superiors, expressly waiving any other jurisdiction they might have, if different from those indicated.